This policy explains what Lush Flowers collects when you place an order or submit a request, why we use it, and the choices available to you.
When you place an order or submit an inquiry, we may collect your name, email, phone number, preferred language, recipient and delivery details, requested dates, floral preferences, card message, budget, event details, memorial or gravesite details, and any inspiration or marker image you choose to upload.
We use this information to respond to your request, prepare a floral recommendation or proposal, coordinate delivery or graveside placement, provide customer service, prevent misuse, and maintain appropriate business records. We do not sell your personal information.
Inquiry details and optional images are stored with service providers that support this website and our business operations. Information may also be shared with payment, delivery, cemetery, or professional service providers only when needed to fulfill your request or comply with law.
Stripe processes online card payments and calculates applicable sales tax using the delivery information supplied for your order. Our website stores the order, payment reference, payment status, and totals, but does not store your complete card number or security code. We use our email provider to send transactional order confirmations and studio notifications.
We use Google Analytics to understand page visits, subscription plan selections and completed service inquiries. Analytics may use cookies and collect browser, device and website usage information. Our inquiry measurement sends only the type of service requested; we do not send your name, email address, phone number or inquiry text to Google Analytics.
We retain inquiry and transaction records only as long as reasonably needed for customer service, legal, accounting, and operational purposes. We use reasonable safeguards, but no internet transmission or storage system can be guaranteed completely secure.
You may ask to access, correct, or delete personal information associated with an inquiry, subject to records we must retain. You can also choose not to upload an inspiration or marker image or provide optional preferences.
Questions or requests may be sent to lushflowersca@gmail.com or made by calling 949-342-6465. Lush Flowers is located in Irvine, California.